mixue Casino & Sportsbook Data Care
This page describes what we collect when you use mixue and how we keep that data protected. We take account security and privacy seriously—your email, phone number, deposit history, and game activity remain encrypted on our servers and are never shared with third parties without your explicit consent. We handle all personal data under strict protocols compliant with regional privacy standards.
When you register on mixue, we collect your full name, email address, phone number, and date of birth for account verification (KYC). We use this information solely to verify your identity, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, or your preferred bank, and manage your withdrawals. We store sensitive data in encrypted form and delete identity documents after verification is complete, keeping only a verification record.
Our commitment to you is straightforward: we collect only what we need, use it only for the purposes stated here, and never sell or trade your information. You can request access to your data, ask for corrections, or request deletion by contacting our support team anytime.
What data we collect on mixue
We collect information in three categories: account registration, transaction activity, and device/session data. During registration, we ask for your full name, email, mobile phone number, date of birth, and country of residence. This information is required to create your mixue account and comply with local gaming regulations in jurisdictions where we operate.
When you deposit funds or make withdrawals, we record the transaction date, time, amount, payment method (DANA, e-wallet, mobile banking, local payment Virtual Account, etc.), and the status of that transaction. We maintain this transaction history in your account indefinitely so you can review every deposit and withdrawal at any time. We also record your login times, IP address, and device type (Android APK or iOS browser) to detect unauthorized access and secure your account.
Game activity and session logs on mixue
When you play games on mixue—whether slots like Aviator or Sweet Bonanza, live-dealer tables like blackjack or Dragon Tiger, football markets covering Liga 1 or Piala AFF, or esports games like Mobile Legends—we log your session. We record which games you accessed, how long you played, your bet amounts, and the outcome. This data helps us detect fraud, resolve disputes about game results, and comply with gaming regulations.
We also track your interaction with promotional offers—which reload promotions you viewed, whether you claimed them, and how you used promotional balances. This allows us to understand which promotions are valuable to our users and avoid sending irrelevant campaigns. You can opt out of promotional emails and push notifications through your account settings at any time.
How we use your data on mixue
We use your data for five primary purposes: account verification, fraud prevention, customer support, regulatory compliance, and service improvement. Your name, email, and phone are used only to verify your identity and communicate account updates. Your transaction history is used to process withdrawals, resolve payment disputes, and prevent money laundering. Your game activity is analyzed to detect cheating, verify game fairness, and help us investigate any account issues you report.
We may contact you via email or SMS if we detect suspicious activity on your account, if a large withdrawal requires additional verification, or if you forget your password. You can manage your communication preferences in your Account Settings on mixue—for example, disabling promotional SMS while keeping security alerts enabled. We never sell your email or phone number to marketing companies, and we never share your account data with unaffiliated gaming sites.
Third-party processors and data location
We use third-party payment processors to handle deposits from e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as bank transfers through mobile banking, local payment, online payment, and e-wallet. These processors receive only the minimum information needed to complete your transaction—your name, phone, and the amount you're depositing. They do not receive your game history, login credentials, or account balance.
Our servers may be located in Southeast Asia or other regions outside your jurisdiction. By using mixue, you acknowledge that your data may be stored and processed outside your home country. All data transmissions between your phone (via our Android APK or iOS browser) and our servers are encrypted using industry-standard TLS protocols, so your information cannot be intercepted in transit.
We believe transparency about data handling builds trust between mixue and our users.
Cookies and tracking on mixue
Our mixue platform uses cookies to remember your login session, store your language preference, and track which games you've accessed recently. These are session cookies (deleted when you close your browser) and persistent cookies (stored locally on your phone for convenience). You can disable cookies in your browser settings, but this may limit some mixue features like staying logged in across sessions.
We also use analytics cookies to measure how users navigate our site and which features are most popular. These cookies do not identify you personally—they only count page views and aggregate user behavior. We use this data to improve our user interface, identify performance issues, and ensure our Android APK and iOS browser versions work smoothly across different devices.
Your rights and mixue's commitments
You have the right to request access to all personal data we hold about you on mixue. Contact our support team via email or in-app messaging, and we'll send you a complete data export within 10 business days. You can also request that we correct any inaccurate information, such as your registered email or phone number. If you believe your data has been compromised, we'll assist you in securing your account and will investigate the incident within 24 hours on weekdays.
You have the right to request deletion of your account and associated data. If you choose to delete your account, we'll remove your personal information from active systems but retain transaction records as required by law for 5–7 years (for anti-money-laundering compliance). We will not retain your name, email, or phone after deletion except where legal obligation requires it. To request account deletion, contact our support team with your registered email and account ID.
We commit to never selling your data to third parties, never sharing your game history with other platforms, and never using your information for marketing purposes without your consent. If we update this privacy policy, we'll announce the change via email to all active users and give you 30 days to review before the new policy takes effect. Your continued use of mixue after the 30-day notice period indicates your acceptance of the updated policy.
If you have a privacy concern or dispute with how we've handled your data, you can escalate to our data protection officer by emailing us directly. We'll investigate and respond within 15 business days. If you're in a jurisdiction with a data protection authority (such as Indonesia's Otoritas Jasa Keuangan), you may also file a complaint with that body, and we'll cooperate fully with any official inquiry.
Data retention and security measures on mixue
We retain your account registration data (name, email, phone) for as long as your account is active, plus 2 years after deletion. We retain transaction records for 7 years to comply with anti-money-laundering regulations. We retain game activity logs for 1 year unless a dispute or investigation requires longer retention. Login history and session data are retained for 90 days to help us detect and prevent fraud.
We protect your data with encryption at rest (data stored on our servers is encrypted) and in transit (all communication between your phone and our servers is encrypted). We restrict access to personal data to employees who need it for their job—our customer support team can see your email and contact info, our fraud team can see transaction patterns, and our management can see aggregate statistics, but no one person sees your complete profile. We conduct annual security audits and penetration testing to identify and fix vulnerabilities.
Contact us about privacy on mixue
If you have questions about how we handle your data, how to access your information, or how to request deletion, contact our support team via email at our support address listed in the footer, or use the in-app messaging feature in mixue. You can also reach out via our social channels or by post to our registered office address (listed in our Terms and Conditions). We'll respond to all privacy inquiries within 10 business days on weekdays, and longer response times may occur during holidays like Idul Fitri, Idul Adha, or major events like Liga 1 season breaks.